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3G - Capacitación de Servicio al Cliente: Elementos críticos de servicio al cliente

3G - Capacitación de Servicio al Cliente: Elementos críticos de servicio al cliente

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E3G2ABV204
Language
English
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3G - Capacitación de Servicio al Cliente: Elementos críticos de servicio al cliente

Special Price $12.00 Regular Price $36.00
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SKU
E3G2ABV204
Overview

Este curso está diseñado en base a seis elementos críticos de servicio al cliente que, cuando la empresa los cumple, éstos  regresan para experimentar un servicio que supera a la competencia.

Horas Contacto: Tres (3) horas generales para ingenieros

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Descripción:

Aunque muchas empresas están comprometidas en brindar una experiencia increíble de satisfacción al cliente, algunas son más exitosas que otras. Este curso se fundamenta en seis (6) elementos básicos de servicio al cliente que, cuando la empresa los cumple, ese cliente regresa para experimentar un servicio que supera a la competencia.

 

Horas Contacto: Tres (3) horas generales para ingenieros

Instructor: Ian Falú, MBA, P.E., Ph.D.

More Information
Learning Objectives

Al finalizar este curso, usted será capaz de:

    • Demostrar un enfoque de servicio al cliente
    • Comprender cómo su comportamiento influye sobre otros
    • Entender cómo su comportamiento afecta la conducta de los demás
    • Demostrar confianza y habilidad por medio de la solución de problemas
    • Aplicar técnicas para tratar con clientes difíciles
    • Tomar la decisión de ofrecer servicio al cliente
Contact Hours3 Horas
CIAPR coursesCURSO GENERAL
InstructorIng. Ian Falu, MBA, PE, PhD
DevicesDesktop, Tablet, Mobile
LanguageEspañol

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