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Capacitación de Servicio al Cliente: Elementos críticos de servicio al cliente

Capacitación de Servicio al Cliente: Elementos críticos de servicio al cliente

SKU
G3G2ABV204
Language
English
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Capacitación de Servicio al Cliente: Elementos críticos de servicio al cliente

$15.00
In stock
SKU
G3G2ABV204
Overview

Aunque muchas empresas están comprometidas a ofrecer una increíble experiencia de satisfacción al cliente, unas son mejores que otras. Este curso está diseñado en base a seis elementos críticos de servicio al cliente que, cuando la empresa los cumple, éstos  regresan para experimentar un servicio que supera a la competencia.

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Aunque muchas empresas están comprometidas a ofrecer una increíble experiencia de satisfacción al cliente, unas son mejores que otras. Este curso está diseñado en base a seis elementos críticos de servicio al cliente que, cuando la empresa los cumple, éstos  regresan para experimentar un servicio que supera a la competencia.

More Information
Learning Objectives

Al finalizar este curso, usted será capaz de:


  • Demostrar un enfoque de servicio al cliente.
  • Comprender cómo su comportomamiento influye sobre otros.
  • Entender cómo su comportamiento afecta la conducta de los demás.
  • Demostrar confianza y habilidad por medio de la solución de problemas.
  • Aplicar técnicas para tratar con clientes difíciles.
  • Tomar la decisión de ofrecer servicio al cliente.
Contact Hours3 Horas
CódigoG3G2ABV204
InstructorIng. Ian Falu, MBA, PE, PhD
DevicesDesktop, Tablet, Mobile
LanguageEspañol

SLSTECH System Requirements

To run our system effectively you should, as a minimum, use the system components listed on this page. If you do not, the system may still work but some functionality may be lost. Workplace IT environments' internal configurations can also restrict the functionality of our system. Access to content may be affected, as may the possibility of uploading files. File size limitations may also apply. Workplaces may also have older versions of software, and our system may not perform well with these.

Operating system

  • Recommended: Windows 7, 10, Mac OSX Sierra, iPad IOS10

Internet speed

  • Use a broadband connection (256 Kbit/sec or faster—this will ensure that you can view videos and online presentations) through USB wireless modem, ADSL, T1/T2, fibre optic or cable.

  • Dial-up access will be significantly slower, and we do not recommend it for using our system.

Internet browsers

    Compatible browsers include:

  • Google Chrome 32 bit version 50 or later (recommended for optimal compatibility, this has been thoroughly tested on Windows)

    Safari 10 or later (recommended for optimal compatibility, this has been thoroughly tested on Mac)

    Note that add-ons and toolbars can affect any browser's performance.

  • MS Internet Explorer is not recommended

Settings

    We recommend that the following be enabled:

  • Cookies

  • Pop-ups (in both Internet browser and security software)

  • Javascript

  • We recommend that you use the latest version of Adobe Flash Player.

Software

  • We recommend that you use the latest version of Adobe Acrobat Reader.

  • To view all the resources uploaded to Hazmat Authority, you will probably need to have Microsoft Office (Word, Excel, PowerPoint) or an equivalent (e.g. Open Office, Viewer) installed.

Security

    With all firewalls, ensure that you enable uploading of files.